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I placed an order for a back pack and name tapes the early part of March. I received the name tapes but have not received the pack. I have submitted many emails to their custoemr service help desk and ave received no response. I have attempted to call them several...
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Anonymous
Anonymous

I am in the same boat I have ordered since the March and my deployment bag have not arrived. And they already charged me for the item.

Anonymous
Anonymous

I'm dealing with them right now and just about everything is verbatim. At this point I'm wondering if I should just chock it up as a loss? Plain ridiculous that they are abl...

Drummonds, Tennessee
I didn't like
  • No response to inquiries
#819193
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I placed an order for which payment was accepted. The website didn't say anything about being on backorder or out of stock. 3 weeks, several emails, calls, waiting on hold for over an hour and even a request submitted through the service dept to try and find out whats...
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Anonymous
Anonymous

Did you ever received your merchandise or get your money back? Im dealing with them right now and having the same problems...

I didn't like
  • Excuses
  • Horrible customer service
  • Website accuracy
#798471
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HORRIBLE customer service. Ordered boots and an ammo pouch. Neither of which said backordered or not in stock. Emailed them a week later cause I had recieved nothing as far as shipment or information about it, just that I was charged for both and order processed. Sent...
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1.8
#789854
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I placed an order on Nov. 17 and have never received it or had any information from them about why that is so. I sent several emails to their customer service address with no reply then tried calling the number on my receipt. The recording said to expect a wait time...
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#788990
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I placed an order Nev. 27, 2015, one item was shipped & received within two weeks. The other item was MIA. I was able to call them to inquire on the missing item (which was told it was on backorder) and request an RMA for an exchange of the item I did receive. Dec....
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Richland, Michigan
#772559
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This is the worst online shopping experience i have ever had...i ordered 1 pair of pants on dec 1 with $12 shipping i thought i would have it in a few days...i checked on my order and was told by brittany wyatt my order was sent on dec 10 then i was told by her again...
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#771777
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I placed an order in Dec 2014. One week later I called to see why I hadn't received it yet and was told that "it hasn't been shipped yet and one item is backordered". I told them to cancel the ordrer. Nearly two months later I see that my credit card was billed for...
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#637578
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Placed and order with several items on line with US Cavalry - Order was accepted, credit card was charged.......2 days later shipping notice was received. I noticed that two items were not on the shipping notice, so I called.......come to find out the items are and...
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2.2
I didn't like
  • Clueless customer service reps
  • Dismal customer service
  • Website dishonesty
#591588
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Us Cavalry Customer Care Review

Us Cavalry
#858055
1.1
Details
Orders an item and was charged for it and today got an email that product was not in stock. No attempt to exchange or refund item. Customer service is unresponsive.
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Short Review on April 18, 2016

Us Cavalry
#831960
Three weeks and items have not shipped
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Shirt Review

Us Cavalry
#791394
1.0
Details
Ordered a shirt Feb 2 have gotten nothing! I had to Look up number and a recorded voice told me there would be an hour wait and to email instead. They don't even give u an option to stay on phone they disconnect you. Sent 4 emails girl named Ashley emailed back said XL wasn't in stock. I have put a dispute in with bank to try and get money!!!$
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Us Cavalry Online Order Review

Us Cavalry
#758320
1.0
Details
Placed an order in dec. 2015. Received 2 items out of 8 items ordered. My account was charged for all items. Website says "updating ordering system". No tracking numbers. No answers. Will never shop again.
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