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Us Cavalry Customer Care Review

Orders an item and was charged for it and today got an email that product was not in stock. No attempt to exchange or refund item. Customer service is unresponsive.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Were not truthful about item available
#858055
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Short Review on April 18, 2016

Three weeks and items have not shipped
#831960
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I placed an order for a back pack and name tapes the early part of March. I received the name tapes but have not received the pack. I have submitted many emails to their custoemr service help desk and ave received no response. I have attempted to call them several...
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Anonymous
Anonymous

I am in the same boat I have ordered since the March and my deployment bag have not arrived. And they already charged me for the item.

Anonymous
Anonymous

I'm dealing with them right now and just about everything is verbatim. At this point I'm wondering if I should just chock it up as a loss? Plain ridiculous that they are abl...

Drummonds, Tennessee
I didn't like
  • No response to inquiries
  • Horrible customer service
#819193
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I placed an order for which payment was accepted. The website didn't say anything about being on backorder or out of stock. 3 weeks, several emails, calls, waiting on hold for over an hour and even a request submitted through the service dept to try and find out whats...
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Anonymous
Anonymous

Did you ever received your merchandise or get your money back? Im dealing with them right now and having the same problems...

I didn't like
  • Excuses
  • Service dept
  • Horrible customer service
#798471
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Shirt Review

Ordered a shirt Feb 2 have gotten nothing! I had to Look up number and a recorded voice told me there would be an hour wait and to email instead. They don't even give u an option to stay on phone they disconnect you. Sent 4 emails girl named Ashley emailed back said XL wasn't in stock. I have put a dispute in with bank to try and get money!!!$
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website
#791394
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HORRIBLE customer service. Ordered boots and an ammo pouch. Neither of which said backordered or not in stock. Emailed them a week later cause I had recieved nothing as far as shipment or information about it, just that I was charged for both and order processed. Sent...
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1.8
#789854
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I placed an order on Nov. 17 and have never received it or had any information from them about why that is so. I sent several emails to their customer service address with no reply then tried calling the number on my receipt. The recording said to expect a wait time...
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#788990
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I placed an order Nev. 27, 2015, one item was shipped & received within two weeks. The other item was MIA. I was able to call them to inquire on the missing item (which was told it was on backorder) and request an RMA for an exchange of the item I did receive. Dec....
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Richland, Michigan
#772559
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This is the worst online shopping experience i have ever had...i ordered 1 pair of pants on dec 1 with $12 shipping i thought i would have it in a few days...i checked on my order and was told by brittany wyatt my order was sent on dec 10 then i was told by her again...
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#771777
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Contact Us Cavalry

Mailing Address:
2855 Centennial Ave
Radcliff, KY 40160
Phone:
(800) 777-7172
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Us Cavalry Online Order Review

Placed an order in dec. 2015. Received 2 items out of 8 items ordered. My account was charged for all items. Website says "updating ordering system". No tracking numbers. No answers. Will never shop again.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
Value for money
Website
Clarksboro, New Jersey
#758320
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